Shipping & Returns

SHIPPING

ORDER CONFIRMATION:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

HOW MUCH IS SHIPPING?

Shipping rates may vary depending on your location and the weight/dimension of the product shipped.

Note that we do offer free shipping on most of our products.

WHERE DO YOU SHIP TO?

We ship to almost any place in the world, except the following: Alaska, Hawaii, Afghanistan, North Korea, Syria.

WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

We process your orders through different warehouses all around the globe. Our stock is spread out over multiple fulfillment centers, so you can get items faster. Therefore, orders containing multiple items may be shipped individually. You may receive one item before the next one - so no need to worry if you don't receive them all at once, know they are on their way.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We process your orders through different warehouses all around the globe. Our stock is spread out over multiple fulfillment centers, so you can get items faster. Therefore, orders containing multiple items may be shipped individually. You may receive one item before the next one - so no need to worry if you don't receive them all at once, know they are on their way.

US SHIPPING TIME ESTIMATES

Shirts: 7-14 Days

Other Printed Products: 20-30 Days

Embroidered Products: 25-40 Days

 

International Shipping Time Estimates

Shirts: 10-20 Days

Other Products: 20-30 Days

Embroidered Products: 25-40 Days

HOW CAN I TRACK MY ORDER?

You'll be receiving the tracking code by e-mail along with instructions on how to track your package. You can also go to our 'Track Order' section on our website. Please note that the tracking information takes 3-7 days to be displayed.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can only be displayed after your order has started being shipped. If your tracking information has not been updated for more than 10 days or if the tracking number is not found, please contact us at support@familyloves.com

WHY DID I HAVE TO PAY AN EXTRA FEE TO THE SHIPPING COMPANY IN ORDER TO GET MY ORDER?

Depending on each shipping company's policy, you might be charged an additional fee for the final delivery or for the import tax, which sometimes is due to your shipping address being in a remote area. In this case, please kindly pay them the required fee.

ORDERS & PAYMENT

HOW CAN I EDIT MY ORDER OR CHANGE MY SHIPPING ADDRESS?

If you want to edit your order or change your shipping address, please contact us at support@familyloves.com. We’ll be able to edit that for you as long as the order isn't already in process.

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA - choose what most suits you! All products are listed in US Dollar, and our system will automatically convert your currency to make it easy for you when placing an order.

WHICH CURRENCY ARE YOU USING?

Our products are all listed in USD. But our system will automatically convert any price in your local currency - no worries, just browse and have fun!

CANCELLATIONS

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

If you want to edit or cancel your order, please contact us at support@familyloves.com . We’ll be able to edit that for you as long as the order isn't already in process.

AFTER PURCHASING ON FAMILYLOVES.CỌM

THE ITEM TOOK MORE THAN 60 DAYS TO ARRIVE.

We hate making you wait.  

 If an item takes more than 60 days to arrive, we will refund you.

You may be asked to provide proof that the item arrived after 60 days, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

THE ITEM ARRIVED BROKEN/DAMAGED/DEFECTIVE.

We want to see you happy.  


If the item arrives broken, defective or damaged, we will refund you. 

You may be asked to provide proof that the item is either broken or damaged, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.

THE ITEM IS NOT AS DESCRIBED (WRONG COLOR, WRONG SIZE).

We know that feeling of buying a blue shirt and receiving a yellow one - yeah you're right , especially since I hate yellow! 

If the item is not as described (this includes wrong color and wrong size), we will refund you. And you can keep the item, as a token of apology for the mistake we made sending you the wrong color or wrong size.

Note: If we sent you the right color/size you ordered but you want to exchange it for whatever reason, you can always return the item and place a new order. See Returns section below.

You may be asked to provide proof that the item received is not as described, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.

RETURNS

HOW TO RETURN A PRODUCT?

To start a return, go to https://familyloves.myreturnscenter.com for a guided, step-by-step return process. (Only for clothing, we don't accept return for other products).

We don't accept a phone call but we can receive a message via phone number: +1 657 331 4316and reply for you via email: support@familyloves.com


At the moment, though we do offer free shipping on most of our products, we do not offer free returns. You would need to pay for the cost of shipping back the item.

CONTACT US

HOW TO CONTACT SUPPORT?

You can e-mail us at support@familyloves.com

We don't accept a phone call but we can receive a message via phone number: +1 657 331 4316 and reply for you via email: support@familyloves.com

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