SIZE CHART EMBROIDERED JACKET

Material: 100% polyester

Production: 7 -12 days before shipping

How do I check the status of my order?

You can track your order status in real time by entering your order information on the Track Order page. 

After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

What are your shipping times?

US Shipping Time Estimates

Shirts: 7-14 Days
Other Products: 20-30 Days

International Shipping Time Estimates

Shirts: 10-20 Days
Other Products: 20-30 Days

Do you deliver products Internationally?

Familyloves successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@familyloves.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to support@familyloves.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns:

To start a return, go to https://returns.aftership.com/familyloves.com for a guided, step-by-step return process.

1. Familyloves has a 30-day returns and exchanges policy. You may return your merchandise to the familyloves warehouse within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.
2. Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
3. Exchange must be for the same product . Familyloves.com will exchange the merchandise for that of equal value. familyloves.com does not accept returns or exchanges from purchases made outside the United States. Items may not be worn or washed. Shipping charges will only be covered by familyloves in the event of a return or exchange of a defective product, or a shipping error.

At the moment, though we do offer free shipping on most of our products, we do not offer free returns. You would need to pay for the cost of shipping back the item.